How Can We Help You?

Shop

• How do I find out the status of my online shopping order?
• What forms of payment are accepted in your shops?
• Do you have physical stores?
• Where do the proceeds of my shop purchase go?
• Can I pick up an online order in person?
• Can I buy souvenirs online?

Customer Account

• What if I can't find my tickets?
• How do I update my account information?
• How can I reset my password?
• I forgot my password, how do I access my account?
• Do I need to have an account to purchase tickets online?

Ticket Exchanges & Refunds

• Can I exchange my tickets or get a refund?

Purchasing Tickets

• What are FLEX tickets for The Great Jack O'Lantern Blaze?
• Are third party or reseller tickets valid?
• Where is my confirmation or ticket email?
• What happens to my tickets if a tour or event is cancelled?
• Are there fees for exchanging my tickets?
• How do I apply a gift certificate to my purchase?

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